Frequently Asked Questions (FAQ) - CityTours.com.tr

1. How do I book a tour on CityTours.com.tr?

   • To book a tour, simply visit our website at www.citytours.com.tr, browse through the available tours, select your preferred option, and follow the booking instructions. You can also contact our customer support for assistance.

2. What payment methods are accepted?

   • We accept payments in various currencies. You can pay for your tour in cash or by card directly on the tour.

3. Can I modify or cancel my reservation?

   • Modification policies vary based on the type of reservation. Contact our customer support for assistance regarding modifications. Cancellation policies are specified in the terms associated with your booking.

4. Do you accommodate dietary preferences?

   • Yes, we strive to accommodate various dietary preferences. Please inform us of any special dietary requirements during the booking process to ensure a tailored experience.

5. Are the entertainment programs guaranteed?

   • Entertainment programs, including shows and performances, are subject to change due to unforeseen circumstances. We do our best to provide a memorable experience and may offer alternatives in such cases.

6. Are there any special offers or discounts available?

   • Yes, we offer special offers and discounts based on specific terms and conditions. Please review the details of each offer before making a reservation.

7. How are refunds processed?

   • Refund policies depend on the type of reservation and the reason for cancellation. Refunds will be processed according to the provided terms and conditions.

8. What happens in case of adverse weather conditions?

   • In the event of adverse weather conditions, the tour may be subject to modifications or cancellations. We will provide alternative arrangements or refunds in such cases.

9. Is there a dress code for the tours?

   • While there is no strict dress code, we recommend smart casual attire. Be sure to check the specific requirements mentioned for each tour.

10. What is the code of conduct for guests?

• Guests are expected to adhere to a code of conduct for a pleasant experience. Disruptive behavior may result in removal from the tour without a refund.

11. How can I contact customer support?

• For any inquiries, modifications, or assistance, please contact our customer support at info@citytours.com.tr or through the contact form on our website.

12. Can I provide feedback on my experience?

• Yes, we welcome your feedback. Feel free to share your experience with us through our website or by contacting customer support. Your feedback helps us improve our services.

We hope these FAQs address your queries. If you have any further questions, don't hesitate to reach out to our customer support. Thank you for choosing CityTours.com.tr!